Tshura respects users" privacy on the site and is committed to protecting the personal information provided. This policy explains what information is collected, how it is collected, for what purposes it is used, to whom it may be disclosed, and how you can exercise your rights regarding it. The policy was written in accordance with the Protection of Privacy Law, 1981, and Amendment 13 to the Law.
Your use of the website constitutes agreement to this policy. The policy is formulated in the masculine gender for convenience only and refers to all genders equally. The privacy policy is an integral part of the website's terms and conditions.
Who are we
The website www.tshura.co.il (hereinafter "the Website") is operated by Tshura (hereinafter "Tshura" or "We"). Tshura is the owner of the database and has control over the personal information collected through the Website.
2. What information is collected
2.1 Information You Provide to Us
Information provided by you when placing an order, contacting us via the contact form, subscribing to the mailing list, or any other inquiry, including: full name, email address, phone number, shipping address, and details required to complete the order.
2.2 Payment Method Information
Credit card details are provided and processed directly with the external clearing company in a secure environment and are not stored on the website's servers.
2.3 Automatically Collected Information
When using the site, technical information is collected automatically, including IP address, browser and device type, operating system, pages viewed, duration of stay, and source of arrival to the site. This information is collected using cookies and tracking technologies, as detailed in Section 4.
3. How and why we use information
We use the information for the following purposes:
3.1 Order fulfillment, payment processing, and product delivery.
3.2 Customer service, responding to inquiries, and handling returns.
3.3 Sending updates, offers, and marketing content, subject to your consent and your right to opt-out at any time.
3.4 Website improvement, adaptation of browsing experience, performance analysis, and optimization of marketing activities.
3.5 Compliance with Legal Requirements and Prevention of Misuse, Fraud, or Illegal Activity.
4. Cookies and tracking tools
4.1 The site uses cookies and similar technologies for site operation, preference saving, usage analysis, and content and advertising customization.
4.2 Among the tools used on the site:
Meta Pixel (Facebook Pixel), powered by PixelYourSite, for measuring advertising performance and optimizing ads on Meta's networks.
Google Analytics 4, for analyzing website traffic and behavior.
Klaviyo, for managing mailing lists and email marketing.
4.3 A full breakdown of cookie types and the option to manage consent for their use is available in the site's cookie policy. Consent management is carried out through a dedicated consent mechanism displayed upon entering the site.
5. Disclosure of Information to Third Parties
5.1 We do not sell or rent your personal information.
5.2 We may disclose information to third parties as required for the operation of the website and provision of services, including: the payment processing company for payment processing, the shipping company for order delivery, the Klaviyo mailing platform for sending updates, and hosting, analytics, and advertising service providers as detailed in section 4.
5.3 In addition, we may disclose information if required to do so by law, court order, or to protect our rights.
6. Transfer of information outside of Israel
Some of our service providers, including Meta, Google, and Klaviyo, store and process information on servers located outside of Israel, including in the United States. By using the website and these tools, information may be transferred and processed outside the borders of Israel, in accordance with the provisions of the law applicable to the transfer of information to databases outside the country.
7. Mailing and Marketing
7.1 By subscribing to our mailing list, you agree to receive updates, promotions, and marketing content from us via email and other channels you have approved.
7.2 In accordance with Section 30A of the Communications Law (Bezeq and Broadcasting), 5742-1982, you may remove yourself from the mailing list at any time, using the removal link that appears in every message or by contacting us.
8. Information Security
We take commercially reasonable measures to secure personal information against unauthorized access, use, or disclosure. However, no system is completely impervious, and we cannot guarantee absolute protection against all risks.
9. Your Rights Regarding Information
9.1 In accordance with the Privacy Protection Law and Amendment 13 to the Law, you have the right to review your personal information held in the database, request its correction if it is inaccurate, and request its deletion.
9.2 To exercise these rights, you may contact us using the contact details at the end of this policy. We will handle your request within the period prescribed by law.
10. Data Retention Period
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to comply with accounting and legal obligations, and then it will be deleted or anonymized, unless the law requires longer retention.
11. Minors
The website is not intended to collect information from minors under the age of 18 without the consent of a parent or guardian. If we become aware that information has been collected from a minor unlawfully, we will act to delete it.
12. Policy Changes
We may update this policy from time to time. The updated version will be binding upon its publication on the website. We recommend reviewing the policy periodically.
13. Contact Us
For any questions or requests regarding your privacy and personal information, you can contact us at:
Email: info@tshura.co.il
WhatsApp: 0509074148